Client Care

Shipping Details

At Notes & Archives, we believe the luxury experience should extend to your doorstep. We proudly offer complimentary nationwide shipping across Pakistan on all orders.

Processing & Dispatch: All orders are securely hand-packed in our signature tactile packaging. Orders are processed and dispatched within 24–48 hours of confirmation via WhatsApp.

Delivery Timeframes: Standard delivery times are 3-5 business days depending on your location. You will be provided with a tracking number as soon as your package leaves our studio.

FAQ & Storage

What is an Extrait de Parfum?

Extrait de Parfum is the highest concentration of fragrance available. Unlike standard Eau de Parfum (EDP) or Eau de Toilette (EDT), our extracts contain a much higher percentage of perfume oils, ensuring maximum longevity, projection, and a rich scent profile that lingers from morning until night.

How should I store my fragrance?

To preserve the integrity of the natural oils and raw materials, keep your bottle away from direct sunlight, heat, and humidity. We recommend keeping it inside its original velvet presentation box in a cool, dark environment like a bedroom dresser or wardrobe. Do not store perfume in a bathroom.

Do you offer custom sizes?

Currently, our archive is strictly limited to our 10 ML Discovery Sizes and our full 50 ML heavy glass presentations.

Returns & Exchanges

Due to the personal and hygienic nature of cosmetic and fragrance products, all sales are final once the tamper-evident signature seal on the tissue wrapping has been broken.

If your order arrives damaged or defective in transit, please contact our concierge team via WhatsApp within 24 hours of delivery, including a photograph of the damaged item and packaging, and we will promptly arrange a replacement.

Privacy Policy

Your privacy is of the utmost importance to us. Any personal information collected during the WhatsApp ordering process (such as your name, delivery address, and contact number) is used strictly for the fulfillment of your order.

Notes & Archives will never sell, distribute, or leak your personal data to third-party marketing agencies.

Terms of Service

By engaging with Notes & Archives and purchasing our products, you agree to our standard terms of business. All intellectual property, imagery, branding, and text associated with "Notes & Archives" remain the exclusive property of our studio.